HairCare Terms & Conditions


Protect your client’s investment: Your clients spend lots of money on their hair. Help them protect their investment against any unforeseen mishap.

Add Value to your services: Now not only can you offer the most competitive price on the market, but you can also have a world-class customer service tool that appeals to all clients.

Get Peace of Mind: You've put in the time to craft a flawless new hairdo, but there's still no telling what might happen once the client leaves the salon. Rest assured that your hard work will be protected.

How it Works:

Purchase HairCare at checkout. It’s easy! Check the box and pay just 15% of your hair extensions subtotal for 100% protection.

In the event that something unlikely occurs to your clients hair, don’t worry! Simply submit an insurance claim to including photos and a description of the issues you are experiencing with your hair extensions

All claims will be addressed in 24-48 business hours. We’ll keep you in the loop along the way and notify you once your claim has been approved

Upon approval we will replace your hair within 30 days – no questions asked! We will even cover the cost of standard shipping on your replacement hair!

The original hair has to be returned in order to receive the replacement.


What does HairCare Cover?

Hair that is turning Orange/Brassy

Hair that is turning Pink/Lightening

Hair that is un-manageable (extremely dry, fried, knotting or matting)

Hair that is shedding excessively

If the tape extensions aren’t adhering properly out of the package

What does HairCare Not Cover?

Hair that is past the insurance coverage period

Smelly Hair (might be mineral buildup that causes the smell)

Hair that has received physical damaged from client mistreatment

If the hair has been chemically treated this will void the insurance

Terms & Conditions:

We reserve the right to deny or exclude coverage to clients at any time

Reasons for exclusion include, but are not limited to:

Falsification of insurance claims

Any claim submitted lacking the requested information

Any claims submitted outside of the 60 day coverage period

HairCare covers damaged to the extensions, whether its through installation, normal maintenance, or removal. HairCare claims will not be accepted for any other issue related to the hair

If the hair has been chemically treated this will void the insurance claim

HairCare Insurance will only be eligible for hair replacements NOT refunds

HairCare Insurance is non-refundable after purchase

HairCare Insurance must be purchased individually for each order to receive coverage (can not be applied to any existing order nor transferred to another order).

HairCare Insurance can be purchased within 24 hours of the order purchase time (anything after the 24 hour period will no longer be eligible for the insurance purchase)

The original hair has to be returned in order to receive the replacement.

Claim Submission Times: Your claim will be processed 24-48 business hours, but on rare occasions may take longer. You will be notified upon the approval of your claim.

You can always contact us at or 855-424-7562 for more information and assistance.

Mobile Message Service Terms and Conditions

Last updated: 06/17/22

The Hairlocs mobile message service (the "Service") is operated by Hairlocs (Hairlocs, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Hairlocs SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf o fHairlocs through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). The NSG website uses cookies to help keep track of items you put in your shopping cart including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hairlocs. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (833) 791-9071 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other PcheeBum mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice