Shipping & Returns

We DO NOT ship to PO boxes. Hairocs is closed on weekends. Hairlocs is also closed on the following holidays Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year's Day. Anything purchased on these holidays will be processed on the next open business day.

Shipping Information

Shipping Prices

we do not ship to po boxes.
  • $20
    3 / 4 Days Business Days
  • $25
    2 Days Business Days
  • $50
    Standard Overnight
  • $60
    Saturday Delivery Only offered on Fridays
  • Guarantee time when shipping to residential address

    All Residential deliveries are guaranteed by 8 pm (Unless it’s a priority delivery those are by 12:00 pm- in most areas).

  • Guarantee time when shipping to a business

    All business deliveries are guaranteed by 4:30 pm (Unless it’s a priority delivery those are by 12:00 pm- in most areas).

  • Saturday deliveries

    Saturday delivery is guaranteed by 1 pm in most areas.

  • We require a signature

    We require a signature to all home deliveries. Clients do have the option to waive the signature but that releases Hairlocs of liability (if the package is lost or stolen after it has been delivered with no signature).

  • Cut off time

    Our cut off time for orders shipping out for the day is 4:00 pm CT. Anything purchased after 4:00 pm will be processed the following business day. Anything purchased Friday after 4:00 pm, Saturday or Sunday will be processed the following Monday.

Returns & Exchanges

All sales are final

Exchanges only within 14 days (product MUST be in its original packaging unopened)


Why are the prices so low?

The price is too good to be true. How’s the quality?

Why is no certification required for Hairlocs?

Is this the same Hairlocs as before?

How many systems and how many colors do you have?

How does shipping work?

Where does the hair come from?

Can Hairlocs extensions be colored?

Can the natural hair be colored with the Hairlocs Extensions in?

Do Hairlocs extensions damage the natural hair?

How many strands come in one pack?

Do you sell to the public?

How do I get the exclusive matte black tool kit?